VOL. 112 | NO. 5 | Friday, January 9, 1998
By LAURIE JOHNSON
Time Warner to move Downtown center
By LAURIE JOHNSON
The Daily News
Time Warner Communications is moving its Downtown customer service center to the Pembroke Square Building at 115 Main St.
The company closed its former Downtown center at 101-B North Main in December, and the new center is expected to open later this month.
Joe Williams, public affairs director for Time Warners Mid-South division, said the company chose to move the Downtown office to Pembroke Square because the location was more visible and convenient for customers.
"On an average month, we handle about 6,000 customers through the Downtown center," Williams said. "So, we chose this particular location mainly because it offers our customers much better access."
The new location is in a 1,200-square-foot bay on the ground floor of the Pembroke building. Its entrance is on the walkway that leads to the recently opened City Grocery.
Metro Construction Co. and Design Specialties Inc., of Memphis are the general contractors for the project.
Its layout was designed by architects at Belz Enterprises.
Pembroke Square is part of Peabody Place, a Belz Enterprises multi-use development that has attracted new businesses and residents to that section of Downtown.
"That seens to be where the action is," Williams said. "Were expecting pedestrian traffic to be much greater there."
The new service center will be one of the companys full-service locations.
Customers will be able to apply for or discontinue service, pick up or return cable converters, pay bills, inquire about their accounts and schedule installation and repair service.
Until the new Downtown location opens, Time Warner customers are using the full-service center at 2599 Poplar Ave., which is open from 8 a.m. to 5:30 p.m. during the week and from 8 a.m. to 1 p.m. on Saturday, or the payment-only center in the Piggly Wiggly at 1620 Madison Ave.
The Mid-South division of Time Warner provides television cable services to more than 253,000 customers, 153,000 of them within the Memphis city limits.
Relocating the Downtown service center is one part of Time Warners strategy to make doing business with the company as convenient as possible for customers.
Other relocations in the last year have included moving Time Warners main service center from its original building at 5450 Winchester Road to a former Union Planters Bank location at the corner of Winchester and Mendenhall.
"We had about 18,000 people going to that location each month, so we really needed more room to make it more comfortable and convenient for our customers," Williams said.
The former bank building was perfect, because, like most banks, it was designed with efficiency in mind.
"The drive through has been a huge hit, and the lobby area is larger, as well," Williams said. "Another big advantage is that we increased our parking spaces from 24 to 70."
Time Warner also consolidated all of its technical service centers under one roof, moving them in September into an existing building on South Mendenhall.
"Its not very far from I-240 and Nonconnah Parkway, and this has also made it easier for us to get to more customers quickly," Williams said.
Time Warner currently has full-service locations at 2599 Poplar and 3498 Raleigh Millington. The companys main office is at 3580 S. Mendenhall. It also has a full service center in Southaven, Miss., at 7199 Highway 51 N.
Pay agents also are located in about 25 Piggly Wiggly grocery stores.
Williams said although no other physical relocations currently are planned, the company will continue to expand and update those areas where it has direct customer contact.
"That is our main focus for 1998."