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Editorial Results (free)

1. Two-Step Authentication Adds Layer Of Security -

Cloud-based email and collaboration systems are gaining popularity because they offer so many benefits to businesses of any size, but they also can present new challenges.

One of the challenges is that shared cloud environments are targets for hackers. Thankfully there is an easy way you can protect your shared space login with a method known as two-factor authentication, also known as two-step authentication.

2. Put Managed IT Services on Your Holiday Wish List -

Business owners of all sizes have to tackle technology systems and infrastructure at some level. This can be daunting, time consuming and expensive if you’re not an IT expert. In fact, a recent survey by Alinean Inc., an ROI consultancy, found that the average small business spends 6.9 percent of its annual revenue on IT compared with larger companies, which only spend 3.2 percent of revenue on the same services. 

3. Emphasizing the ‘I’ in CIO -

There are a lot of titles out there for your role in the company: chief information officer (CIO), chief digital information officer (CDIO) or information technology (I.T.) director, but they all have one word in common: information.

4. Not Just for Scouts: Be Prepared in IT -

Everyone knows the scout’s motto by heart. “Always be prepared” may be more likely to invoke images of campfires and merit badges, but it applies to corporate life.

September is National Preparedness Month. With the recent devastation of hurricanes Harvey and Irma, preparedness may already be on your mind. You probably already have plans in place for your home if a natural disaster hits – or at the very least a homeowners or renters insurance policy. But, have you thought about how secure the information technology system is at your office?

5. Memphis College of Art Outsources IT Operations -

Memphis College of Art has outsourced its IT operations to Memphis-based IT managed services provider tamburrino inc.

The deal is expected to save the college more than $100,000 in labor costs alone and to also find more savings through the processes put in place to evaluate all IT services, software, maintenance contracts and other systems.

6. Memphis College of Art Outsources IT Operations -

Memphis College of Art has outsourced its IT operations to Memphis-based IT managed services provider tamburrino inc.

The deal is expected to save the college more than $100,000 in labor costs alone and to also find more savings through the processes put in place to evaluate all IT services, software, maintenance contracts and other systems.

7. Is Your Company Protected from Ransomware? -

Think of it as a heist. Instead of force in exchange for your purse or wallet, it’s an attack on your confidential online files.

It’s called ransomware. Last month, a new form of ransomware called WannaCry interfered with Microsoft Windows-based systems to infect tens of thousands of computers in over 100 countries, including Memphis-based FedEx Corp. WannaCry has been called one of the worst and most widespread use of malware that security experts have ever seen.

8. Many Businesses Not Prepared for Cyber Attacks -

While most local businesses believe a cyber attack or hack could significantly impact their bottom lines, many are not adequately prepared, according to a recent survey by SunTrust Bank.

9. Moving Enterprise Email Up to the Cloud -

Even in today’s world of texting and social media messaging, email is still an integral part of keeping in touch with clients, customers and co-workers. As a business owner, hosting your own email can be costly and managing storage can be a challenge for your I.T. team. 

10. Crosstown Relocations Involve IT From the Start -

Crosstown Concourse is exploding with activity as the mammoth building prepares to open to the public this year. On any given day, you’ll find plumbers, electricians, architects and other contractors working diligently prepare the 1.1 million-square-foot space for various office, retail and multifamily users.

11. 3 Reasons IT Should Be in Your Operating Plan -

Your primary focus is raising awareness and funds for your organization. Are you using the technology you have to help you achieve your mission? Perhaps you have thought about expanding your use of technology, but don’t have the time to do it. 

12. New Technology Gives Everyone a Personal Assistant -

If you’re a small-business owner or running a startup, you might dream of having a personal assistant to help you manage your calendar or do inventory of the office supply closet. Luckily, Amazon and Google have developed technology that offers many of the benefits of an assistant for a fraction of the cost.

13. Be Social Media Vigilant During Holidays -

As you plan to spend the holidays with your loved ones and document these memories for social media, it’s important to be aware of the potential cybersecurity risks you might face. 

14. To Update or Not to Update? -

At some point, most of us have felt the need to be up-to-date with the newest technology. Smartphone makers and software developers alike pressure us regularly to download updates for an app’s latest version or enhanced security. But it’s important to be strategic in how we choose to handle these updates instead of making impulse decisions.

15. Lessons Learned from Delta’s Power Outage -

Recently, tens of thousands of Delta Air Lines passengers worldwide were stranded as a result of a power outage within the company’s computer system. When the Delta Technology Command Center in Atlanta lost power, the critical systems and network equipment failed to switch over to a backup system.

16. Tamburrino: ‘Have a Strategy Every Year’ -

By 2008, Patrick Tamburrino had put together a respectable corporate career in information technology in Memphis. 

He’d starting out “turning a screwdriver” as a PC tech at law firm Baker Donelson, followed by an exciting six-plus years as the head of IT at Campbell Clinic, helping the large orthopedic practice move from paper charts and X-ray film to an efficient digital operation. 

17. How to Write Emails That Get Responses -

Have you ever been running to a meeting or catching a tight connection at the airport when you receive an email that needs your prompt attention? 

What’s in the body of the email and how it’s laid out will determine how quickly you’re able to react. If you can reply to the email while multitasking, your chances of responding go up exponentially. If the email has multiple questions or topics and requires a longer reply than you have time to type, you’ll likely set it aside for later.

18. Avoid Being Catfished by Phishing Scams -

One of Snapple’s current commercials spoofs email scams by reimagining how such a communication would come if delivered via the telegraph in the 1860s. The telegraph operator calls out to his friends, “A prince wants to give us $20,000. All he needs is our social security number. ...We’re going to be rich!” They all cheer at their anticipated windfall as one shouts, “Horses for everyone!”

19. Does Your Company Website Need a Makeover? -

You never get a second chance to make a first impression – and that concept also rings true for websites.

Whether you’re are a nonprofit, consumer-focused, institutional, or business-to-business organization, an engaging website is an important tool in reaching your audience in a succinct and meaningful way. Revamping your site can not only help you stand out, it can also protect your data – out-of-date software is one of the main ways websites get hacked.

20. Duke Takes Reins at Friends for Life -

Longtime nonprofit administrator Diane Duke recently took the helm of Friends for Life as its new executive director. In her new role, the Los Angeles native leads and oversees an organization that’s helping those affected by HIV/AIDS through the provision of education, housing, food, transportation and healthy life skills training.

21. Data Breaches: ‘The Third Certainty in Life’ -

I recently received an email from a former colleague that appeared to be a DropBox link with “important documents.” Since it had been awhile since our last correspondence, I emailed back to make sure that the note was real, only to receive a bogus response that confirmed my suspicions. Cue me reporting it to her company’s help desk, blocking the user from my email, and deleting the note.

22. Simplify Your Holidays With the Cloud -

With the holiday season in full swing, most of us could use all the help we can get to stay organized, from keeping track of gift wish lists to monitoring spending habits. Fortunately, cloud computing – the current Internet technology that lets you access all your files and important data from any remote location – is here to help.

23. Cybersecurity Starts With Employees -

Cybersecurity has been a hot topic for companies and individuals alike in recent years. Last month, the U.S. Senate passed the Cybersecurity Information Sharing Act, a new bill aimed to protect companies from hackers. The purpose is to allow businesses to communicate with each other and also share information with the government on cyber-criminal intelligence.

24. Getting the Most Out of Videoconferences -

Many of the companies I work with have some percentage of staff working remotely. One study from Telework Research Network estimates one in five Americans work from home, and the trend is expected to increase exponentially year over year.

25. 4 Tips for Staying Safe on Public Wi-Fi -

Think about the last time you checked your online bank account at your local coffee shop, updated social media while waiting in line at a store or caught up on your email at an airport during a layover.

26. Be Prepared for That Inevitable Computer Crash -

Editor’s note: This is the second part of a series on being nimble and proactive with technology in the small-business world.

Recently our team received a flood of support requests for failed hard drives. Users were frantic to salvage documents or key projects from their devices. Fortunately we were able to recover quite a few. But each instance serves as a reminder that success is 90 percent preparation and 10 percent perspiration.

27. For Small Businesses, Agility is King -

Editor’s note: This is the first column in a two-part series on being nimble and proactive with technology in the small business world.

Small business owners can learn a thing or two from the Scout motto, “Be prepared.” Preparedness allows an organization to be nimble, which sets the stage for turning challenges into opportunities. Being able to quickly pivot from Plan A to Plan B and even Plan C is essential for keeping up with the inevitable hiccups that will arise, particularly when it comes to technology.

28. Browne Named RISE Foundation Board Chair -

Terri Browne, chief people officer for Sedgwick Claims Management Services Inc., has been named board chair of the nonprofit RISE Foundation, which seeks to improve the lives of low-income working Memphians through financial literacy.

29. Take a Break From Facebook -

I recently took a hiatus from Facebook. Once I was removed from my newsfeed’s constant updates, I was able to better focus on the dozens of other things that require my attention throughout the day.

30. Browser Security Critical to Business -

I recently received an information technology support request from an office of real estate folks, many of whom also hunt for hobby and client entertainment.

While trying to search online for terms related to hunting gear at work, they were faced with a warning page to contact the network administrator because their firewalls’ content filter wouldn’t allow such sites to be displayed.

31. Tips to Use E-mail to Be More Efficient and Effective -

Do you ever feel that you are fighting a losing battle to keep up on e-mail? Office workers spend an average of 2.6 hours per day reading and answering emails, according to McKinsey Global Institute.

32. Retain Business Continuity During a Disaster -

Each year, Memphis invariably gets hit with a few inclement weather situations, from a snowfall that shuts down the roadways to tornado watches to power outages.

With the recent #MemIce, it’s a great reminder of the impact inclement weather can have on an organization’s internal communications and productivity.

33. Top 10 New Year’s Resolutions for Technology Use -

New Year’s resolutions, often tied to productivity, can involve getting healthier, better organized, more financially savvy, and rid of old habits.

Technology can help automate and streamline many of these tasks and, better yet, save you time and money in the long run.

34. Conn’s Inc. to Open Second Store in Memphis -

Specialty retailer Conn’s Inc. will open a second store in Memphis, the second of possibly three stores the Texas-based home appliances and furnishings chain plans to open in Tennessee.

35. Holiday Tech Gadget Wish List -

With the holiday season in full swing, you may find yourself scrounging for gift ideas for the technology aficionado on your shopping list. Wearable technology is an option worth exploring, and one that’s gaining popularity, particularly among fitness enthusiasts.

36. New Tech Imperatives for CEOs -

It’s no secret that in today’s economy, small- and medium-sized businesses must constantly reinvent themselves in order to maintain relevancy in their marketplace.

Perhaps lesser known is that technology has helped these businesses be more competitive, especially with keeping an eye on how revenue and expenses are impacting the bottom line, order tracking and customer service.

37. Does Your Business Need a Fractional CIO? -

With the final quarter of the year underway, many small- to mid-size businesses are planning their budgets for 2015, and technological expenses will likely play a role in the process.

Many of these business owners struggle with questions around whether upgrading equipment and existing infrastructure is worth the ROI, or if updating certain software and programs is a viable option to improve the company’s functionality.

38. 8 Ways to Protect Your Online Identity -

Each year, millions of Americans are victims of data breaches. Credit card fraud alone has affected 41 percent of consumers over the last five years, according to Aite Group's 2014 Global Consumer Fraud Survey.

39. Lessons Learned From FAA’s Expanded Use of Electronics -

With business travel season heating up, it’s important to keep some technology etiquette in mind to avoid work liability issues and being a nuisance to those around you.

As many of you road warriors know, the Federal Aviation Administration (FAA) recently relaxed some rules around the usage of portable electronic devices during commercial airline flights. This allows passengers to safely use their devices in airplane mode from gate to gate at the airlines’ discretion.

40. Examine Pros, Cons of IT Leasing Carefully -

Every business from time to time has to consider a potentially expensive information technology equipment replacement or upgrade. For example, a start-up business often has to make an initial investment in servers, workstations, software packages or other technologies. Sometimes, even the most well established businesses don’t plan appropriately for hardware or software upgrades, and can be surprised by the amount of capital needed.

41. Buy a Server or Move to the Cloud? -

After a few rough years with the economy, and after squeezing every last drop of functionality out of their existing infrastructure, some companies are faced with the question of replacing that infrastructure with new equipment or moving their information to the cloud.

42. State Systems Promotes Safety with First Aid Division -

Dave Tamburrino, director of warehouse operations at Kele Inc., a HVAC control products distributor in Bartlett, realized that having first aid kits on the walls was common sense.