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1. US Airlines Show Improvement in Annual Study
- Tuesday, April 11, 2017
DALLAS (AP) – Airlines are getting better at sticking to their schedules and are losing fewer bags. Their customers seem to be complaining less often.
Those are the findings of an annual report on U.S. airlines' quality released Monday by researchers at Wichita State University and Embry-Riddle Aeronautical University.
2. Airline Complaints Rise Even as More Planes Arrive on Time
- Tuesday, April 5, 2016
DALLAS (AP) – More U.S. flights are arriving on time and airlines are losing fewer bags, yet more consumers are complaining about air travel.
Traveler complaints jumped 34 percent last year, to the highest level since 2000. The top frustration is problem flights including cancelations and delays, which is unchanged in 16 years.
3. Report Gives US Airlines Lower Marks Across the Board
- Tuesday, April 14, 2015
DALLAS (AP) – Think flying is getting worse? A pair of university researchers who track the airline business say it's a fact.
More flights are late, more bags are getting lost, and customers are lodging more complaints about U.S. airlines, government data shows. Dean Headley, a marketing professor at Wichita State and one of the co-authors of the annual report being released Monday, said passengers already know that air travel is getting worse. "We just got the numbers to prove it."
4. Airline Passenger Complaints Surged in 2012
- Tuesday, April 9, 2013
WASHINGTON (AP) – Airline passengers are getting grumpier, and it's little wonder.
Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked.
5. AirTran is No. 1 in Airline Quality Study
- Tuesday, April 5, 2011
WASHINGTON (AP) – Low-cost carrier AirTran had the best overall performance of the 16 largest U.S. carriers last year in an annual study of airline quality released Monday, knocking the previous leader – Hawaiian Airlines – into second place.
6. US Airlines Reduced Hassle In 2008
- Tuesday, April 7, 2009
WASHINGTON (AP) – U.S. air carriers led by Hawaiian Airlines took some of the hassle out of flying last year.
The airline industry had its best performance in four years in 2008, private researchers said Monday in their annual study of airline quality, based on government statistics.