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VOL. 126 | NO. 239 | Thursday, December 08, 2011

State Overhauls Phone System for Jobless

AP

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NASHVILLE (AP) – A balky telephone system that quickly became overwhelmed when unemployment soared in Tennessee has been overhauled and should be less frustrating for callers.

Don Ingram of the Tennessee Department of Labor says there are now additional telephone lines and the system has been upgraded with more self-service components, according to WSMV-TV (http://bit.ly/u2tAPz ).

The phone system has been a source of complaints since the Great Recession hit and joblessness grew. The increased volume swamped the antiquated system.

Ingram cautions that phone traffic is akin to an interstate highway system with traffic jams during rush hour and Monday mornings are the worst.

The department has also expanded its Internet site to take unemployment applications and reduce the load on call centers.

Information from: WSMV-TV, www.wsmv.com

Copyright 2011 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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RECORD TOTALS DAY WEEK YEAR
PROPERTY SALES 55 55 13,385
MORTGAGES 73 73 17,422
FORECLOSURE NOTICES 32 32 3,423
BUILDING PERMITS 623 623 31,553
BANKRUPTCIES 66 66 12,761
BUSINESS LICENSES 11 11 4,608
UTILITY CONNECTIONS 153 153 19,610
MARRIAGE LICENSES 44 44 4,104

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