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Editorial Results (free)

1. Clinton, Bloomberg: Data Will Help Women's Issues -

NEW YORK (AP) – Former Secretary of State Hillary Rodham Clinton and former New York City Mayor Michael Bloomberg teamed up Monday to highlight the power of information in helping women worldwide and to promote a joint effort to gather more data on their health, workplace roles, childbirth and other facets of their lives.

2. IRS Says It Has Lost Emails From 5 More Employees -

WASHINGTON (AP) – The Internal Revenue Service has lost emails from five more employees who are part of congressional probes into the treatment of conservative groups that applied for tax-exempt status, the tax service disclosed Friday.

3. Home Depot CEO: Probe of Possible Breach Continues -

NEW YORK (AP) – Home Depot's outgoing CEO Frank Blake told investors Thursday that the nation's largest home-improvement chain continues to investigate a potential breach at the company and reassured that customers will not be liable for any potential fraudulent charges.

4. US Won't Reveal Records on Health Website Security -

WASHINGTON (AP) – After promising not to withhold government information over "speculative or abstract fears," the Obama administration has concluded it will not publicly disclose federal records that could shed light on the security of the government's health care website because doing so could "potentially" allow hackers to break in.

5. Survey: Graduates Should Return to Memphis After School -

Measuring economic sentiment among consumers at any given moment in time involves looking at specific data points and how consumers feel about those sets of numbers and facts.

That’s a key element of the Memphis Economic Indicator, a quarterly survey measuring general business and economic sentiment produced jointly by The Daily News and Dixon Hughes Goodman LLP that’s now one year old.

6. Amazon Ties New 4.7-Inch Phone to Its Services -

SEATTLE (AP) – Amazon has introduced a new smartphone with audio and object recognition technology that seeks to make it easier for consumers to locate and purchase products and services from the nation's largest e-commerce company.

7. Departing PDS Head Says Education Needs ‘Disruption’ -

The departing headmaster of Presbyterian Day School says American education needs more of a revolution than evolution.

Lee Burns is leaving the East Memphis private school to become head of school at the McCallie School in Chattanooga, Tenn., after 14 years in Memphis. He was the keynote speaker Wednesday, June 11, for the second day of the Martin Institute for Teaching Excellence’s two-day summer conference on the PDS campus.

8. Touch of History -

For its 150th anniversary, First Tennessee Bank didn’t want to only blow out the candles, so to speak.

In addition to commemorating the enviable milestone of longevity in an industry as frequently upended as banking, the Memphis-based financial institution wanted to help customers directly feel the impact of the bank’s presence in their community. At the same time, the bank also wants to let customers literally reach out and touch the bank’s history.

9. Health Insurers: Payment Rates Above 80 Percent -

WASHINGTON (AP) – Top health insurance companies told members of Congress Wednesday that more than 80 percent of people who've signed up under the president's new health care law have gone on to pay their premiums – a necessary step for the enrollment figures touted by the Obama administration to hold up.

10. Data-Breach Costs Take Toll on Target Profit -

NEW YORK (AP) – Looks like Target Corp. will be feeling the financial pain for a while from the theft of credit card numbers and other information from millions of its customers.

11. Kerry Mocks Those Who Deny Climate Change -

JAKARTA, Indonesia (AP) — U.S. Secretary of State John Kerry on Sunday called climate change perhaps the world's "most fearsome" destructive weapon and mocked those who deny its existence or question its causes, comparing them to people who insist the Earth is flat.

12. Food Industry Cuts Calories Four-Fold Over Pledge -

WASHINGTON (AP) – Some of the nation's largest food companies have cut daily calorie counts by an average of 78 per person, a new study says, more than four times the amount the industry pledged to slash by next year.

13. Will Surge of Older Workers Take Jobs From Young? -

CHICAGO (AP) – It's an assertion that has been accepted as fact by droves of the unemployed: Older people remaining on the job later in life are stealing jobs from young people.

One problem, many economists say: It isn't supported by a wisp of fact.

14. Memphis Economic Indicator Shows Business Optimism -

The results of the second Memphis Economic Indicator, a new survey measuring general business sentiment jointly produced by The Daily News and Dixon Hughes Goodman LLP, reflect a modest overall improvement in optimism among business leaders compared to last quarter’s survey results.

15. Arrested Development -

It’s not illegal for businesses to use criminal-background checks when making hiring decisions, but two recent complaints filed by federal regulators highlight the increasing government scrutiny of criminal and credit checks.

16. Data Facts Leading by Example -

Last week we highlighted Friends For Life Corp., which is an organization helping people affected by HIV/AIDS to live well. This week let us discuss an important trend in corporate philanthropy and spotlight a local company leading by example.

17. Look at the Facts, Not Rhetoric -

CITE YOUR SOURCE. In human psychology, fear seems more legitimate than hope. Claims of “impending doom,” and “bursting bubbles” elicit fast emotional responses that seem impervious to critique. So many programs, speeches and advertisements prey on this phenomenon today.

18. Sales, Marketing Lessons From Presidential Campaign -

Despite your political affiliations or how your candidate fared in this year’s presidential election, it’s tough not to appreciate the full-court press the candidates give in selling and marketing their own personal brands. In fact, there are sales and marketing takeaways that we can glean from one of the most expensive elections (AKA “ad campaigns”) in our nation’s history – lessons we can leverage in promoting our own local brands.

19. After Pandit, a Smaller Citigroup Could Get Smaller Yet -

NEW YORK (AP) – The incredible shrinking bank may have to shrink more.

In the hours after Tuesday's surprise announcement that Citigroup CEO Vikram Pandit was stepping down, speculation was rife, and facts scant, about what lay ahead for the nation's third-largest bank.

20. GlaxoSmithKline to Pay $3 Billion for Health Fraud -

WASHINGTON (AP) – GlaxoSmithKline LLC will pay $3 billion and plead guilty to promoting two popular drugs for unapproved uses and to failing to disclose important safety information on a third in the largest health care fraud settlement in U.S. history, the Justice Department said Monday.

21. ‘Serious, Systemic Failures’ Mar Juvenile Court System -

When U.S. Justice Department attorneys came to Memphis in 2010 and 2011 with a team of juvenile justice experts, they had good news and bad news for leaders of Memphis-Shelby County Juvenile Court.

22. Public Shelters Vs. Rebates for Private Ones -

Tennessee is building more community tornado shelters while other states are using federal funds to help homeowners build their own.

WZTV-TV in Nashville reported the Tennessee Emergency Management Agency spent $46 million over the last 10 years to build public shelters.

23. Pulling the Strings -

Long before the first widgets roll off the assembly line, way back before the ribbon cutting and the first shovels break ground, and even before executives quietly slip in to scout out a prospective piece of land, someone like Mark Sweeney gets a phone call.

24. Report Looks at Children’s Health -

The Urban Child Institute, a nonprofit dedicated to the health and well-being of local children from conception to age 3, has released the sixth edition publication about the state of children in Memphis and Shelby County.

25. Thompson Dunavant to Present Compliance Program -

The news has been filled for months with stories of hack attacks on major entities around the world like Sony Corp. and even the CIA.

26. Wells Fargo Rebukes Lending Lawsuit -

Wells Fargo has fought for about 18 months to keep allegations about its lending practices, leveled by Memphis and Shelby County governments, from being heard in court.

But last month, a federal judge denied Wells’ motion to dismiss the joint city-county federal lawsuit that alleges Wells aggressively pursued black borrowers to offer them high-cost, predatory home loans.

27. Sony, Epsilon Execs Support Data Breach Bill -

WASHINGTON (AP) – Top executives from Sony and online marketing firm Epsilon told lawmakers Thursday that they support federal legislation that would require companies to promptly notify consumers if their personal information is stolen or exposed by a data breach.

28. Federal Judge Denies Local Wells Fargo Suit Dismissal -

One week after a federal judge in Baltimore denied an effort by Wells Fargo to dismiss that city’s mortgage discrimination lawsuit against the lender, a federal judge in Memphis has done the same thing.

29. Rogers Named Director Of Germantown Athletic Club -

Phil Rogers has joined Germantown Athletic Club as director. Rogers will oversee all daily operations of the club.

Hometown: West Danville, Vt.

Education: B.S. in Exercise Science, University of Mississippi

30. Baltimore Wells Fargo Ruling Helps Local Cause -

The city of Baltimore’s mortgage discrimination lawsuit it filed three years ago against San Francisco-based Wells Fargo can go forward now that it has survived Wells’ motion to dismiss the case.

The federal judge presiding over the case published an opinion Friday that gave the green light to Baltimore’s fourth iteration of its suit.

31. Data Facts VP to Discuss Social Networks, Screening -

Lisa May, vice president of Resource and Development at Memphis-based Data Facts, will discuss “Social Networks and Employment Screening – Treasure or Trouble,” at 11 a.m. Thursday at the Doubletree Hotel, 185 Union Ave.

32. Events -

The Downtown Parking Authority will meet Thursday at 9 a.m. in the Center City Commission conference room, 114 N. Main St.

33. Davison Joins Bailey & Greer Law Firm -

Nicole Gibson Davison has joined the law firm Bailey & Greer PLLC, where she will provide expertise in personal injury, malpractice and liability cases.

34. Data Facts Honors Memphis Account Specialist -

Cyndi Metcalf, an account specialist for Data Facts, has been awarded her company’s 2010 Lynne Lucy Legacy Award.

The “LLL” is awarded annually to the operations employee who delivers exceptional customer service throughout the year and who goes above and beyond for his clients.

35. The Rise And Fall of Bulls And Bears - The Upside of Down

Investors must perform cost/benefit analysis every day.

Periodically, aggregate perceptions of benefit eclipse aggregate perceptions of cost and vice versa. When benefits headline, stock multiples rise, stock prices rise and volatility falls but the probability of disappointment, and therefore aggregate selling, rises as well. Battle worn investors develop contrarian sensibilities. High expectations engender fear, and low expectations engender greed. Frankly, living life against the grain creates some dissonance. For instance, while instructing our clients and friends to “Be Optimistic” about 2011, we have been “de-risking” the portfolio as well. I have not turned bearish, just less bullish after a 100 percent gain, the resumption of stock appetites among retail investors and historically high sentiment measures. Nonetheless, I find the reaction of the market this week to a terrible news cycle encouraging.

36. Why People Buy – The Psychology Behind ‘Yes’ -

It takes more to get a “yes” from a prospect than a strong product with compelling benefits. The psychology behind buying is complex.

Most consumers make a purchase decision first with their emotions, later justifying that decision with logic.

37. Workplace Solutions Require Negotiation -

When I went to college I pursued a liberal arts degree, a course of study that did little to prepare me for the business world. Yeah, I could critique a piece of art, talk about Lewis and Clark, and understand a little French, but no one ever broached the subject of how to negotiate a business deal or cooperate in the give and take of project management. And then I went to work in the real world.

38. Election Challenge Case Under Way -

Attorneys for 10 losing candidates in the Aug. 5 election and the Shelby County Election Commission are now in court after two months of a very public dispute over the vote count.

Chancellor Arnold Goldin began with opening statements Wednesday in a trial that could run through Thursday and into Monday. Court will not be in session Friday.

39. Goldin Dismisses Aug. 5 Election Challenge -

Chancellor Arnold Goldin has dismissed the legal effort to throw out the results of the Aug. 5 Shelby County elections.

Goldin ruled Thursday at the start of what was to be the second day of testimony in the trial of the civil lawsuit.

40. Feds Defend Response to Tennessee Flooding -

WASHINGTON (AP) — Federal officials on Thursday defended their response to historic flooding in Tennessee that killed 22 people earlier this year, while acknowledging they could have done a better job of warning the public of the potential devastation.

41. Kit Helps Homeowners Lower Tax Bills -

Real estate information company Chandler Reports has introduced a 2010 Tax Kit homeowners can use to help lower their property taxes.

The MyChandlerReports.com Tax Kit, which can be downloaded online, includes all the reports needed to file an appeal of the Shelby County Assessor of Property’s appraisal to the Shelby County Board of Equalization (SCBoE).

42. House of Cards -

It’s a little more than halfway through the first meeting of the state Senate’s Commerce, Labor and Agriculture Committee in 2009, in a nondescript hearing room in Nashville’s Legislative Plaza.

Four bank executives from around the state are seated at a table in front of a row of senators. A line of questioning is about to put the bankers on the hot seat.

43. Local Scientists Pay More Attention To Documenting Research Tactics -

Almost as fast as word got out in November that climate scientists had been cherry picking data and massaging results to support the contention of global warming, online message boards lit up.

The issue quickly became known as Climategate, and while the details of it were debated worldwide, scientists had a different concern: What might this do to the reputations and funding of honest researchers?

44. Gun Laws are Getting Looser Across Much of US -

NASHVILLE, Tenn. (AP) - It's been the year of the gun in Tennessee. In a flurry of legislative action, handgun owners won the right to take their weapons onto sports fields and playgrounds and, at least briefly, into bars.

45. High Court to Look at Life in Prison for Juveniles -

WASHINGTON (AP) - Joe Sullivan was sent away for life for raping an elderly woman and judged incorrigible though he was only 13 at the time of the attack.

46. US Stimulus Jobs Overstated by Thousands -

WASHINGTON (AP) – An early progress report on President Barack Obama’s economic recovery plan overstates by thousands the number of jobs created or saved through the stimulus program, a mistake White House officials promise will be corrected in future reports.

47. Court Rejects FCC Cap On Cable Market Share -

An appeals court on Friday overturned a rule that said a cable TV company could not serve more than 30 percent of the nation’s subscribers. The verdict was a victory for the largest cable company, Comcast Corp., which has 26 percent share and

48. Study to Analyze Lamar Freight Corridor -

Thanks to an expanded BNSF Railway Co. intermodal terminal, direct access to the Southeastern U.S. and the bulk of the city’s warehouses and distribution centers, Lamar Avenue is a lifeline for Memphis’ logistics community.

49. After Economy Induced Détente, Divorces Rise Again -

The recession hit hard late last year, giving many couples another reason – besides the holiday season – to put off filing for divorce.

Splitting up real estate, stock options and deciding on custody issues were reasons many people avoided filing for divorce during the worst of the recession, divorce attorneys say.

50. Deadline: What it's Really Like Inside the City's Big Daily - EDITOR’S NOTE: Bill Dries was a reporter at The Commercial Appeal from June 1997-October 2005. This story is based in part on his experiences there and more recent conversations with other CA staffers.

The fall evening six years ago when Chris Peck became the editor of The Commercial Appeal was treated with utmost secrecy inside the newspaper at 495 Union Ave.

Then-publisher John Wilcox was determined to prevent leaks of that night’s decision to any other media outlets. So not only would the choice be a secret to those outside the building, but inside as well.

Then-Metro editor Charles Bernsen camped out in his small office at one end of the newsroom with the blinds drawn across its large window. He emerged just before the regular 11 p.m. deadline to tell editors on the copy desk he was sending the story, written from home by a trusted reporter.

The article by Tom Charlier in the Oct. 9, 2002, edition described Peck as “a veteran journalist who built a national reputation for innovative leadership and unblinking coverage of difficult topics” as the editor of The Spokesman-Review newspaper in Spokane, Wash.

Otis Sanford, the CA’s deputy managing editor and the other finalist for the top job, was promoted to managing editor. It was the first of many changes in the past six years to the newspaper’s masthead, where its top leaders are listed.

New era dawns

Peck arrived in Memphis shortly after the article and, although he would officially take over in January after Angus McEachran’s retirement, there was a great deal of anticipation – and, uncharacteristically for a floor full of reporters – not much background checking on Peck.

Before selecting Peck, executives of the CA’s parent company, the E.W. Scripps Co., had set up a committee of CA employees and solicited their opinions on what they wanted to see in the next editor. Many said they wanted a new direction at the newspaper.

Peck came to Memphis from a short stint as the Belo Distinguished Chair in Journalism at Southern Methodist University in Dallas. He had served as editor at the Spokane Spokesman-Review just prior to the academic post.

Peck left that paper on the heels of a journalism controversy that got little play outside the Northwest and continued to linger as recently as two years ago. It concerned financing for a large public project involving the newspaper’s owners.

Meanwhile, hopes were high among some CA staff members that Peck would change the dysfunctional management style at the paper. Others believed no creative undertaking the size of a newspaper is possible without some level of dysfunction. And still others were leery about any optimistic assessment for any reason.

Bernsen was among the first to leave the CA after Peck’s hire. Louis Graham, who had been expected to head the Metro desk even if Sanford became the new top editor, replaced Bernsen.

Six years later, departing and current staffers describe the CA’s management style and newsroom atmosphere as “toxic.” They also complain that little has changed in terms of who runs the newspaper on a daily basis despite a frequent shuffling of the management chart.

None would talk with The Memphis News on the record for fear of reprisals. Even past staffers didn’t want their names used because of the prospect of doing freelance work for the newspaper. Those still in the newsroom and on the payroll wouldn’t talk on company phones.

Profits and losses

What ails The Commercial Appeal has a lot to do with what ails the newspaper industry in general these days. But that’s a black-and-white version that misses large colorful splotches unique to the institution.

Decisions made during the past six years to pursue a growth strategy targeting “suburban” readers, as well as longstanding practices for managing talent, have also helped bring the newspaper to where it is today.

Managers at the newspaper, in separate interviews with The Memphis News, insist it is stable, profitable and will remain a seven-day-a-week operation despite recent moves that severely cut the reporting staff, eliminated classified ads from the already thin Monday and Tuesday print editions and an admission that the newspaper probably won’t be covering less urgent topics in the future.

Asked if the demise of classified ad sections in the Monday and Tuesday editions could be a sign that the Monday and Tuesday print editions might vanish entirely, publisher Joe Pepe was unequivocal.

“No. That’s not going to happen, at least under my tenure here,” Pepe said. “A lot of the transactional classified business is done online anyway. Everything that you see in the paper every day of the week is also online. So putting the Monday and Tuesday (classifieds) online was essentially just a way for us to save on some newsprint costs while not taking away from the advertising.”

The CA is profitable, Peck and Pepe insist, although they won’t release any numbers.

“We’ve projected a profit for 2009,” Peck said. “We were profitable in 2008. So, I fully expect we’ll be profitable in 2009.”

Pepe responded, “Absolutely,” when asked if the CA is profitable. When asked if he would be more specific, he replied, “No. Good try.”

Doing less with fewer

The newspaper is not alone in its reluctance to give out specific financial data. Most businesses consider such information to be proprietary.

The optimistic assessment is in contrast to a letter subscribers got this month from Karl D. Wurzbach, vice president of circulation, saying subscription rates would go up by $2 a month effective Nov. 1.

“This is the only way we can continue to deliver to your home every day,” he wrote. “This increase is across the board, for everybody, with no exclusions.”

Wurzbach’s letter also noted that the CA had dropped home delivery to 11,600 subscribers in outlying areas during a five-month period. The weekday newsstand price had already increased from 50 cents to 75 cents.

“It was costing us more money to print and deliver than we earned in revenue,” he said in the letter. “No company can survive using that business model. … Simply put, we are making very difficult decisions to help our business survive.”

Both moves in the appearance and delivery of the paper came in the week after 20 reporters and editors faced the ultimate “difficult decision.”

The newspaper made the decision of whom to fire using a controversial system that ranks reporters in the particular section of the paper they work for. The key to the ranking is not reporting ability or even a byline count; it’s how a reporter gets along with his or her editor. It had already been a key to longevity at the CA before Peck arrived in Memphis and made it a formal part of employee evaluations.

“You have to grieve those who are no longer with us in a genuine way because they were great contributions,” Peck said. “But you really at that point also have to rather quickly turn your attention to the task at hand. That’s what we’re trying to do.”

But the veteran employees “grieved” by management are the same employees management had ranked as the least valuable in their respective departments.

That included Jimmie Covington, the longest-serving reporter at the paper until his dismissal in March after years of being shuffled from one suburban bureau to another. Covington was a veteran of the county government and Memphis City Schools beats.

The layoffs also included Frederic Koeppel and Christopher Blank, who provided much of the newspaper’s arts coverage and who apparently won’t be replaced with full-time reporters.

There’s now no mention of the “master narratives” Peck once included in his “blueprint” for the CA. They included long-form stories on race, the city’s musical heritage, barbecue and the river. It was to be a departure from the newspaper being what Peck referred to as a “news utility,” or all-purpose paper of record.

“What we have to do is prioritize our staff resources,” Peck said just weeks after 20 people in the CA newsroom either resigned or were fired in the latest series of cutbacks – the deepest to date for the editorial staff. “I think where that’s going to lead is making sure that we have the nuts and bolts of hard news coverage. That’s probably police reporting, court reporting, government reporting, school reporting. We want to make sure we’ve got those bases covered.”

Whatever is left of a full-time reporting staff will be devoted to issues and institutions such as FedEx, the University of Memphis Tigers basketball team, the Memphis Grizzlies, the economy and the medical center.

“If we run out of people at that point, then we’re going to turn to freelancers and more community-generated content,” Peck said. “I think we’ll be able to fill a lot of holes there if we need to and I think it will work out fine.”

Wanted: free (or reduced) labor

Pepe offered a basic definition of citizen journalism.

“All blogging is citizen journalism,” he told The Memphis News. “In a lot of cases it’s unsubstantiated. It’s not objective. It’s not edited content. It leans more toward opinion and subjectivity. Anytime we have citizen journalism, it’s still going to get edited. It’s still going to get verified. It’s going to get checked for facts before we post it. We apply the same rules to citizen-sponsored journalism as we do to our top line reporter.”

Sanford said citizen journalism “has its place” and has been discussed since the early 1990s. It shows up in the pages he governs in the form of opinion pieces and letters to the editor. Non-newspaper employees also serve on the CA’s editorial board.

“Now, I am a traditional, old-fashioned journalist,” Sanford said. “And I believe that while citizen journalism has its place, I’m not one – and maybe this is an old-fashioned view – but I’m not one to think that citizen journalism can ever take the place of the traditional journalism that I know and love. I just don’t believe that.”

The names of reporters and photographers cut in the most recent round of layoffs are already turning up in CA coverage as freelancers. Instead of a straight name with “The Commercial Appeal” below it, their names now appear with the phrase “special to The Commercial Appeal” and, of course, they receive no health benefits or regular paychecks from the newspaper.

Worldwide wakeup call

Before Peck’s arrival in Memphis, the CA was more than out of touch with the need for an Internet presence. The newspaper was hostile to such a move.

Posting a story on the Web site that was anything more than a teaser paragraph before the actual newspapers rolled of the presses and into delivery trucks was seen as handing the story to the competition.

It was a philosophy that had served the newspaper well in competing with television news, even with the rise of 24-hour cable news channels.

However, there have been consequences for being late to the Internet party, and financial consequences for not taking the Internet seriously.

“Right now all the revenue is generated off advertising,” Pepe said of print journalism’s gradual realization that it needed to be in the Web business as well. “Until search engines are firewalled – until all local media either together or individually start charging for content online – it’s going to continue to be a source of non-revenue in terms of content. That then means that revenue for all Internet ventures will be based on advertising.”

After Peck arrived, the move to unique content for the Web site was still slow in coming.

Editors exerted the same multi-tiered control over copy that might mean a story was not edited for Web or print until later in the day, closer to the print deadline.

Scraps often erupted over how copy was edited after it left the editors and went to the “new media” department. It might be a change in a few words or a new, snappier lead (first sentence), but some editors clearly didn’t like having their work changed as much as they might have imagined reporters liked having their work rearranged.

Reporters are expected to take such changes without protest, and protests are rare even when edits distort meaning. Reporters can always fall back on the excuse that the story got messed up after it was out of their hands.

But that brings into play another rule for newsroom survival – always, always make a hard copy of the story you turn in to your editor.

The anonymity of snark

The comments section on www.commercialappeal.com, where readers may post their thoughts at the bottom of stories, has been wildly successful if you look just at the number of comments some stories generate in a short amount of time.

But success isn’t the word that comes to mind if you start to read the comments on a regular basis.

They routinely crackle with racial tension and even racial slurs. When some staffers complained about the slurs and called for better policing of such comments, Peck reportedly asked for a list of what slurs should be considered cause for removing comments.

Sanford had a different take in March as he spoke at a University of Memphis panel discussion about race and the media.

“Please stop reading those comments,” Sanford told a crowd of 100 people on campus. “You’ve got … anonymous people who go on our stories … and make unbelievably goofy and stupid comments. And then that becomes, unfortunately, the reality. And we have to stop that. We can’t stop the comments because the Web people have told us, ‘Well, that’s how you get people in there.’ But please don’t listen to that.”

To civic groups and even individual citizens who contact the paper with complaints and concerns, Sanford is its face, voice and ears. When the CA participates in media forums, chances are the speaker will be Sanford.

For the past two years, Sanford has been in charge of the paper’s editorial board and Viewpoint section. It’s a position that evolved after editorial page editor David Kushma’s departure, when Kushma’s duties came to be included in Sanford’s.

“That just didn’t work right,” Sanford told The Memphis News. “We had a lot of discussions about this. Corporate was even involved in it. We agreed that the editorial pages, Viewpoint, the editorial board – we would sort of restructure the newsroom operation and the editorial board and the editorial opinions of the paper so that would fall directly under the publisher and I would be running that. I think that was a good thing to do.”

That means that Sanford works for Pepe, not Peck, as he did when he was managing editor.

Gum-popping good times

Peck met with each reporter in his office shortly after he arrived in Memphis. He appeared to be taking notes on a legal pad as he listened to their comments and suggestions.

However, trying to find Peck’s strategy over the years has been no simple matter. There wasn’t much beyond slogans that included “rebuilding the jet while flying it” or “building a 21st century newspaper.” The latter phrase was still being used six years into the new century.

One reporter who tried to get into Peck’s head in terms of management philosophy hit a brick wall with a thud, although he is still employed at the CA.

On that occasion, Peck was in no mood to discuss philosophy despite a casual-sounding e-mail asking if the reporter had a few minutes to talk. Instead of a dialogue, Peck gave the reporter $50 in cash and a list of books he could buy to read. He also sent the reporter back to the night cops beat for objecting to how a story was edited.

The editorial page and op-ed page were the first parts of the paper that changed. Peck wanted more letters to the editor. He also wanted to stop the practice of rigorously fact-checking letters.

This drew dissent from Kushma, who was eventually overruled and left in the first round of buyouts in 2003 that followed Peck’s arrival. Some of the other changes were in the Metro section – the hard news engine of the paper.

Reporters were switched around, which is a normal part of life at the city’s daily newspaper unless you are declared immune from such changes. The six or seven Metro editors were immune for the most part from the changes.

The newspaper’s home office in Cincinnati had long maintained that the paper was top heavy with such editors. Peck talked a lot about change, but didn’t change that.

At one of Peck’s first meetings with the Metro staff, a reporter asked Peck when there would be changes for the editors as well. Peck’s answer was to talk about Dentyne gum and how the company that makes it had allegedly improved its sales figures by repackaging the gum.

The analogy was that the CA was going to undergo a similar repackaging: What was under the wrapper would remain the same.

For weeks after the meeting, fellow reporters left numerous packages of Dentyne on the questioner’s desk.

Before Peck answered the question, some staffers remained hopeful because they saw most of the problems with the new management as a result of Peck having to answer to John Wilcox, the CA’s publisher. It was a key difference in the management structure.

Before Wilcox’s arrival, McEachran had served as editor and president – a title that gave McEachran near absolute power over everything the newspaper did, editorially and otherwise.

The Dentyne story showed that if there was a struggle between Wilcox and Peck, it wasn’t much of a difference of opinion. They essentially agreed on a newsroom strategy that continued to unfold.

Neighborly gestures

Of those at the top of the masthead, only Sanford has seen all of the changes unfold from one regime to the other.

“In terms of news, certainly the newspaper has changed dramatically under Chris,” Sanford told The Memphis News. “There have been significant changes in focus and really in newsroom culture.”

Asked to characterize whether the change has been good, bad or indifferent, Sanford said, “I’m not going to say. I’m going to let others decide that. The readers can determine that.”

Peck’s take on newsroom culture at the CA is almost as neutral.

“The culture is not one where people are necessarily beaming with big smiles every day because it’s a difficult time in the industry,” he told The Memphis News. “I think that I have tried to be very realistic with people with what’s going on in the business – and very realistic about our expectations of what we need from our staff, from my office all the way down to the last person who leaves at night.”

The Neighbors sections were abolished with Peck’s settling in – sections included every Thursday for each zone of the city that also contained honors rolls of all schools in and out of the zone, and other such listings. It had the kind of items that readers might like to cut out and post on their refrigerators. No matter where you lived in Memphis, you got a Neighbors section.

Peck wasted no time in making the refrigerator postings a rallying cry for what was to replace Neighbors. They would be hyper-local sections that would contain only news about that part of the county. Some would be written by a staffer, but most often written by citizens in that area. Often, the citizens were members of a group or organization that was the focus of the piece.

Soon the philosophy began to apply to the news that appeared in other parts of the particular delivery zone.

Not every section of the city got a suburban edition. Vast sections of North and South Memphis as well as Frayser and Raleigh were out of the loop.

Peck first pleaded ignorance to and has since repeatedly denied a central tenet of life in Memphis. Memphians often have family that might live in another part of town. Thus someone Downtown might want to see the honor roll of Tara Oaks Elementary School in Collierville or someone in Bartlett might be interested in what is happening in Arlington.

This often led to readers wondering what they missed in other parts of the city, and being suspicious of only receiving certain news.

New suburban bureaus were opened as full-time postings in Mississippi and Arkansas and state Capitol coverage from Jackson and Little Rock, respectively, was abandoned. Meanwhile, the newspaper’s greatest success in a suburban edition was being changed to make it fit the cookie-cutter mold of the new suburban bureaus.

Escape hatch

The newspaper’s DeSoto County edition opened late in McEachran’s tenure. It was one of the few times McEachran talked about marketing studies as he explained a concept to the newsroom. But it was because the data were clear.

DeSoto County readers wanted a newspaper that covered North Mississippi and did not mention Memphis, at least on the front page. The DeSoto County bureau had a separate sales and management staff. And the CA edition delivered in DeSoto County had its own front page that was DeSoto County-centric. It was even called The DeSoto Appeal. And it was a hit out of the box, with plans to duplicate the model in Tipton County while maintaining a different model within Shelby County because of the differences in attitudes clearly shown in the marketing study.

Peck wasn’t interested in the distinction.

When Pepe arrived as publisher in late 2005, the CA got someone with experience in such suburban editions. Pepe came to Memphis from St. Louis, where he headed the Suburban Journals – a collection of 38 weekly community newspapers.

Pepe said the CA’s suburban business strategy as modified several times over has worked. That strategy is to get advertising from small businesses in the community receiving the directed section – businesses whose reach and revenue can’t sustain a pitch to the paper’s larger audience.

“In St. Louis, they’ve been in place for 50 years,” Pepe said. “So they were humming. Here, we’ve had them in place for three or four years. I would suggest that if we’d not done this, that we would have even greater financial problems, only because the dependency on the larger advertisers would have been even greater than it is.”

“Zoning,” as it’s called, is now a three-day-a-week proposition.

“We still do zoning Wednesday, Friday and Sunday. We have a suburban, urban and a DeSoto zone. I think that’s where we need to be,” Peck said. “What we’re trying to do is balance the best of both worlds. Make sure our readers have the best of what’s going on in greater Memphis, but that we also provide a degree of zone content that is either geared toward the metro area, the suburbs or DeSoto County.”

But the practice has been much different than the theory behind the advertising and the needs of news consumers. As valued as the suburban coverage has been throughout Peck’s tenure, the bureaus have been places where reporters with troublesome attitudes toward editors have been exiled.

It was the next destination for many of those summoned for personal meetings with Peck as the first round of buyouts began in late 2003. In some cases, reporters have welcomed the assignment to be able to get out of the Downtown newsroom.

In the doghouse

The first round of buyouts under Peck in 2003 was brutal – even more ham-handed and graceless than anyone imagined possible. And the CA is not an organization noted for having an optimistic outlook.

All employees who were older than 40 and had been at the company 20 years or more got packets outlining the terms of the buyout. But within that group, Peck singled out about a dozen copy editors, reporters and photographers, including some of the most senior reporters and photographers in the organization. He had already begun discussions with several in the group who had been ill or had surgery.

Each got an e-mail from Peck asking if they had a few minutes to talk in his office. Peck would later quarrel with an assertion that he had threatened those in the group in the one-on-one talks. But he did tell each of them that if they didn’t take the buyout, they would be assigned more onerous duties.

One was told that if he didn’t take the buyout, he would be working nights and weekends. When the employee said he already worked nights and weekends, the meeting ended abruptly. A features reporter and another reporter each were told they would be working the night cops beat if they didn’t accept the buyouts.

The night shift started at 4:30 p.m. and ran until 1 a.m. or so. It involved listening to a police scanner and checking for such news that had to be written on deadline. The night cops reporter is the only news reporter on duty at the paper after 5p.m. unless there’s a late City Council meeting or someone on dayside decides they are on a roll and continues working.

Most papers have the night cops beat, and it is usually where beginning reporters start. It’s a good way to learn the basics of print reporting and determine whether a reporter can hold up under deadline pressure. At the CA, it is a beat assigned to reporters who are out of favor – firmly, decisively and usually terminally out of favor.

Under Peck, even summer interns don’t have to work night cops.

The Newspaper Guild, the union that represents reporters, photographers and copy editors, took the unusual move of passing a resolution that complained about Peck’s singling out employees. The same day the union passed the resolution, Peck called into his office the reporter who had made the proposal. I was that employee.

“I would really like for this not to find its way to Cincinnati,” was his reaction after he quarreled over whether his other talks with employees had amounted to threats.

The guild membership had voted unanimously for the resolution to be sent to Scripps management in Cincinnati. Peck later talked union leaders out of sending it, despite the membership vote.

Some of the squeezed employees took the buyout. Others stayed and were shuffled out to the suburban bureaus the following August, and were among those laid off this past March.

‘Treacherous ground’

The guild’s idea of a protest was to have reporters in the newsroom wear green on certain days of the week. This signaled that contract negotiations weren’t going well or weren’t going at all.

It’s been six years since the last labor contract expired that included guaranteed annual raises. Then the guild went to the idea of wearing green buttons – no words on the buttons, just green buttons that Scripps brass in town would see during their visits to Memphis. The brass never got near the newsroom. Still later, the guild kept the idea of the green color scheme but added the wording “We All Merit A Raise” to protest the company’s proposal of merit pay raises instead of a percentage raise guaranteed in the contract.

At one point, the guild was optimistic that the company was getting the message. So the guild urged members not to file grievances against management to keep the goodwill going.

In October 2007, the most visible sign of dissent in years came outside the framework of the guild and stalled contract talks. As the CA prepared to publish a series of articles on the impact of Memphis businesses around the world, a lead piece about FedEx to be sponsored by FedEx was ordered rewritten and the reporter, Trevor Aaronson, refused. The newspaper had approached FedEx about sponsoring that particular piece. Dozens of staff members, in a rare public move, signed a petition objecting to the practice Peck referred to as “monetizing content.” They felt it crossed the line separating the editorial part of the newspaper from sales. National trade magazines and blogs, which normally overlook the CA, took note of the flap.

Peck retreated, telling Editor & Publisher, a print trade magazine, “I went to our publisher and said, ‘We have probably gone half a step more than we should have gone on this project.’ It is treacherous ground when you start talking about having an advertiser in a section that has them in the reporting.”

Aaronson later left the CA, but has been quoted as saying he enjoyed the freedom he was given to pursue his own interests.

“I don’t care to talk about my experiences there,” Aaronson wrote in an e-mail.

The favored few

The stage for the latest round of layoffs that came in April was set with the release of fourth-quarter figures for Scripps.

Profits were way down. The chain ended the year with its share prices down 51 percent or $22. The chain announced it would freeze the pension plan, cutting 401(k) matching funds from the company. At the CA, the 401(k) match has always only applied to managers.

Mark Watson, head of the triumvirate of labor unions at the CA, including The Newspaper Guild, broke the news about the layoffs, calling it a “crisi-tunity.” He was among those laid off weeks later.

The weekend after the announcement, Peck in his Sunday column once again lectured about the hard economic times.

From the start, Peck’s quest was to garner favorable attention within the city and in journalism circles across the country by winning awards. At first, he touted every award the paper won, which, for writing and reporting, were usually the monthly Scripps awards from the home office in Cincinnati.

But he later reversed that and said the paper should note only awards of national stature. Photographers regularly won those, but reporters didn’t.

When some reporters complained their work was always excluded from consideration, Peck directed that reporters submit on a monthly basis any work they wanted to be considered for award entries.

Those suggestions were then forwarded to the very editors who had been excluding their work in the first place and who remained in control of contest entries.

Like other newspapers, the CA’s approach to awards is sometimes to deem a story to be eligible for an award, possibly before the first interview is done or the first word is written.

But a contest entry had to have the right byline as well – the right reporter doing a story for a contest was usually not the one covering the beat from which the story arose.

Pamela Perkins, who left the paper voluntary in the November 2008 round of layoffs, along with music writer Bill Ellis, who left in 2005, won a national award in 2004 from the Missouri School of Journalism at the University of Missouri for their continuing coverage of the return of Stax Records and the surrounding Soulsville neighborhood in South Memphis. Their writing won first place in the arts and entertainment category of the Missouri Lifestyle Journalism Awards.

There was no companywide e-mail congratulating them as there had been for awards in the monthly Scripps competition.

Stephen Price’s work as one of several reporters working on the deadly shooting of a child on Rosamond Avenue in 2002 caught the attention of Florida’s Poynter Institute, a leading journalism think tank. Other reporters deemed more worthy were praised the next day in the inevitable self-congratulatory e-mail in which management separated those it favored from those it didn’t.

Price had blended into the neighborhood crowd as police cleared reporters from the area, came back with the story no one else had and wrote it on deadline.

The Poynter Institute carries a lot of weight in Peck’s newspaper philosophy. Several times, he’s used Poynter fellows to mediate discussions with community leaders about the newspaper’s policies. But when Price’s account of the shooting aftermath in the Rosamond neighborhood was reprinted in Poynter’s annual anthology of the nation’s best journalism of the past year, CA management once again did not acknowledge the accolade.

Curious ideas

As the 2004 presidential season began, Peck revealed an important part of his views on political coverage to an editors’ forum in Washington. It was the same night as the Iowa caucuses.

The remarks to the American Press Institute gathering didn’t get much publicity, even after they showed up on an industry blog. It took a few more months. He never said anything about it to anyone who worked at the CA.

Peck said having reporters cover campaign events was a waste of time and resources. Instead, he said citizen journalists should cover the events – those who were already going to attend the rallies anyway.

“We have to get over the notion that we have to do it all ourselves,” he told Chad Capellman of API as he talked of having editors find volunteers to write summaries of what was said. “It’s not doing the democracy any good to send out a reporter to write down a regurgitation of what a candidate is saying in a staged event.”

Peck also said newspapers should compete with comedy shows such as “The Daily Show” and “Saturday Night Live” as a source of political information. Also, Peck called for focus groups of readers to determine what issues should be discussed.

“Don’t let the candidates drive coverage of the three issues they want to ride to get elected,” he told the API group.

Being the newspaper’s political reporter had been a difficult posting for some time, even before Peck arrived in Memphis. Bernsen had a checkered history of political coverage that turned into a deep distrust and contempt for politics when he became the head of Metro.

Each election season he would dutifully call those assigned to political coverage to his office and haul out a set of his own news clippings, which he said illustrated the kind of reporting he wanted. Under no circumstances, he insisted, would the candidates be setting the agenda for the newspaper’s coverage.

Such tension is normal in the planning of most media coverage of politics. It’s a game candidates, their representatives and the reporters who cover them play constantly.

Bernsen’s decision was not to play the game at all. He did not want coverage of campaign events and rallies. And the end of an election meant the end of political coverage. Any attempt a candidate made to establish or give voice to an issue was uniformly rejected even if it obviously hit a nerve with voters. To him, the whole process was rigged and the newspaper’s view was the only valid one.

There was supposed to be a wall between the reporting that was allowed on the political process and the endorsements of candidates that the CA editorial board made. Most candidates interested in the newspaper’s endorsement never believed there was a wall. If there was, they reasoned, editors not on the board would still find a way to limit or tilt coverage of those who weren’t endorsed.

Prism of perception

The CA began 2009 with a curious 15-part series that recapped the public life of Mayor Willie Herenton.

Herenton has had problems with the newspaper throughout that public life. And similarly, the newspaper’s leadership has had problems seeing straight when the subject was Willie Herenton.

The paper’s until then consistent political coverage was missing in action when Herenton launched a surprisingly strong-willed bid for mayor in 1991. Editorially, the newspaper had strong reservations about the People’s Convention that Herenton took by storm, clearing the first political obstacle in what became a historic campaign.

His willingness to participate in the convention, whose goal was to come up with a consensus black challenger to incumbent Dick Hackett, put off those in the newspaper’s front office. It translated to next to no coverage of a campaign effort that was on the streets every day, while Hackett pursued the local equivalent of a rose garden strategy of speaking to small groups at select backyard parties.

When Herenton won, the ambivalence turned into hostility.

Herenton had a good relationship with several reporters who had covered his tenure as city schools superintendent – even through the sexual harassment lawsuit that came near the end of his tenure there and just before his entry into the 1991 mayor’s race. (The harassment case stemmed from a relationship Herenton had with a teacher.)

Those reporters had to walk a fine line. A favorable comment by Herenton in public that got back to editors could mean that reporter would be perceived as biased toward Herenton. The problem many reporters had with walking the tightrope was editors increasingly viewed a reporter’s duty to the paper as a requirement to shank their sources in print to show where their loyalties lay.

The editors were convinced a 2005 recall petition mounted by radio talk show host and blogger Thaddeus Matthews would succeed. They considered it a foregone conclusion that Matthews would gather more than enough signatures on the petitions and do it well before the deadline to file with the Shelby County Election Commission.

The newspaper’s planned coverage moved past the recall drive itself. The editors ordered up a piece on who was likely to run in the recall election that followed. They approached at least two reporters with the task before the effort flagged just enough for the piece to become an article on who might run for city mayor in 2007.

The fact that politicos across the city were still waiting to see if the 2006 county elections would offer any opportunities didn’t cross their minds. Calls to those politicos were met with widespread laughter and wonderment at the eccentric methods afoot at the CA. The petition drive failed and Matthews backed Herenton’s 2007 bid for re-election.

Distance learning

By this past February, CA management signed off on a content-sharing agreement with fellow Scripps paper The Knoxville News Sentinel, as well as The Tennesseean newspaper in Nashville and the Chattanooga Times Free Press.

The Feb. 5 agreement was already in effect by the time an internal memo from News Sentinel management surfaced in early March in Editor & Publisher.

The CA and the Knoxville newspaper had used such a strategy for years in covering politics. The result was that the CA continued to do without any local political coverage beyond biographical pieces introducing candidates.

Statewide races for governor and the U.S. Senate were covered from Knoxville or by the CA’s Nashville bureau chief, Richard Locker, or in some cases by Bartholomew Sullivan, a former CA reporter who now works for the Scripps News Service’s Washington bureau. That meant candidates for statewide office coming to Memphis were usually covered before they got to the city or after they left.

The agreement was most visible during the 2006 U.S. Senate race between Republican Bob Corker of Chattanooga and Democrat Harold Ford Jr. of Memphis. One of the campaign’s crucial events was a showdown between the two at Memphis International Airport.

Corker had called a press conference there. Ford crashed the event ahead of time and the two faced off in the airport parking lot – a few inches from each other with television cameras and microphones surrounding them.

There was no CA reporter in the press pack. Sullivan covered what became known as the “parking lot debate” from the D.C. bureau.

...

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